The Hearing People
0800 023 8000 info@thehearingpeople.co.uk
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Interested in interest free?

Spread the cost with interest-free finance.

0% APR Representative
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The joy of hearing better.
And 0% interest.

We believe everyone should have access to the best hearing possible without financial stress. It’s why we’re offering interest-free finance options, helping you spread the cost of your hearing aids in a way that feels manageable.



At your appointment, your audiologist will be happy to explain the available options, check your eligibility, and help you through the application process step by step. Applying only takes a few minutes and it’s very simple and secure. What’s more, you’ll usually get a decision back within seconds.

To apply on the day,
you’ll need to bring:

If you’d like to apply for interest-free finance at your appointment, please make sure you bring one of the following forms of ID with you:
  • Photo driving license
  • Bank statement
  • Recent utility bill
  • Official letter
  • Debit/credit card
  • HM Forces ID card

For the best chance of getting credit:

You need to be aged 18 or over and a UK resident for at least 12 months.
You need to be permanently employed, working a minimum of 16 hours per week; or self-employed; retired with an income; on disability allowance; or a registered carer.
You need to have your own personal bank account from which a Direct Debit can be taken.
You can be unemployed and a ‘house person’ with the consent of the co-habiting working partner.

Your questions answered

Usually within a minute. If Novuna Finance do need to look at your application in a little more detail, their underwriting team will look over it and they may ask you for some extra information before making their decision.

You’ll start making payments one month after you’ve received your hearing aid(s).

No - there are no arrangement fees or hidden costs.

Annual Percentage Rate (APR) is a broader measure of the cost of borrowing than just the interest rate. You can use it to compare different credit and loan offers. The APR takes into account not just the interest on the loan but also other charges you have to pay, for example, any arrangement fee. All lenders have to tell you what their APR is before you sign an agreement and it varies from lender to lender. In this case it’s 0% - you have no interest or charges to pay.

Yes, absolutely. Once you receive your Welcome Pack, you can change your regular payment date to one that suits you better.

Yes, that’s no problem at all. You can make additional payments at any time, free of charge.

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.

This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

Yes, by all means. We appreciate that circumstances change and just because a previous application has been refused, it doesn’t mean you’d automatically be turned down if you make another request. We do suggest however, that you leave at least 6 months between applications.

Happy patients are at the heart of what we do. That’s why we take the rare times we receive a complaint very seriously. If you’re unhappy for any reason, with the service or hearing aids you’ve received, please get in touch – we’re here to help:
0345 163 0345
info@thehearingpeople.co.uk

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. They will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can't reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.

Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

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0800 023 8000
info@thehearingpeople.co.uk
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Credit subject to status and affordability. Terms and conditions apply. Audiological Science Ltd, trading as The Hearing People, is not a lender. Credit is subject to status and affordability and is provided by Mitsubishi HC Capital UK PLC.